Terms & Condition

This website is owned and operated by LOTUSTUN COSMETICS, these terms and conditions include all information. You must consent to in order to use any products and services supplied by lotustunbeauty website. If you disagree with these terms and conditions, you can not use lotustunbeauty website. We have right to change this agreement, we may amend this terms of use without violating the laws relating to e-commerce. you should agree to some changes and check our published agreement and policies from time to time.

Please read the following terms & conditions before using the website.

 

Creating an account

In order to have access to products and the ability to purchase products via lotustunbeauty website, suggesting to create a registered account on the website.

*Earn points

*Members should provide accurate, true and valid personal information. The adverse consequences caused by the wrong information provided

 

shall be borne by the members themselves.

* Creating an account will enable you to make a purchase.

* We do not charge registration fees from members.

* Receive promotional and new products or other information from lotustunbeauty website.

* View all the products you have purchased even past orders.

* Keep your information up to date.

* Keep your account login and password secure and we will have no liability for any loss or damage of any nature whatsoever arising from any misuse of you login or password by you or another person.

 

Prices

Prices is Australian currency / AUD.

 

Delivery policy

We ship Australia wide, we apply a flat rate shipping cost AU$8.00 for any size orders and orders under AU$ 198. Any order over $198 will receive free shipping. We process and  sent out your order within 2 business days, and local delivery takes between 3-7 business days to you via Australia Post eParcel.But many factors can affect these timeframes to delay, such as location, nature and other factors.

please read DELIVERY & SHIPPING policy for more information.

 

Order

1, The price, payment terms and delivery of goods shall be subject to the order sent and confirmed by the member.An order can not be changed, edited or added once it has been processed payment. But you can contact us to change your order address, we will not provide refund for missing orders if customer apply an incorrect address.

2, About availability, We try our best to always be in stock ,however  from time to time we may sell out. We will email you to find if you would like to replace  product  or get a refund.  And if you would like an update on when a product will come back into stock.

Personal information & Credit card payments

We do not share or sell your personal information except in the following cases:

1, Due to delivery, it is necessary to provide the post with the minimum information of members required ( Name, address and telephone).

2, Process the payment.

3, In order to prevent misappropriation to confirm.

4, Regulations required by law.

5, Online payments are handled by   *****             Bank transact e-commerce external third party service providers.  we do not see or store your credit card or banking details.

Please read our PRIVACY POLICY for more details.

 

Cancellation, return & refund

We will not charge you for the return  if an item is faulty or incorrect and you will receive your full refund. Once you meet our return condition, you can return, exchange your product or store your credit.

Please read our RETURN & REFUND policy for more details.

 

Loss & damages

Disclaimer

1, If a member discloses his/her member ID and password to others or shares such information with others, we will not bear the loss caused thereby.

2, We shall not be responsible for the temporary closure or improper use of our website due to hacker attacks, computer virus intrusion, government administration resulting in the failure to complete online transactions or the loss of relevant information and records.

3, About links to thirty party, we do not endorse nor support the content of third party links, and are not responsible for the content of a third-party website.

4, If your payment is not received or declined, we can not hold any products against your order.

 

The services provided as below:

1, Product information and beauty service

2, Online shopping

3, Delivery of goods

4,Terms of payment

5, Customer management services

6, Other related e-commerce services

 

Interruption of service

1, We may suspend the service in case of inspection, replacement  and failure of computer, communication interruption and other reasons.

2, We may limit or suspend the service if unable to provide the service due to natural disasters or other force majeure.

Membership withdrawal and disqualification

Members can exit from lotustunbeauty website at any time.

 

Unauthorized use of the website

1,You agree to these Terms & Conditions of use and applicable laws or regulations.

2, Not to interfere or disrupts the website.

3,Not to use, make communicate to the public

4,Not to distribute or commercialize any content that is published on lotustunbeauty website.